Those that know me personally knows that I am a stickler for well executed customer service. It doesn’t have to be great customer service, but it must be good none the less. When I’m out at restaurants pay attention to my waiter, when I’m at the doctor’s office I pay attention to how the nurses treat me and to my doctor’s bedside manner. All of this is important because not only am I paying you (or my insurance company is) for a service, but I’m also trusting you with something very important to me.
However, what I’m starting to realize is that customer service is now just two words and not really something implemented by companies. It’s not just about smiling, telling me to have a nice day, etc. It’s a way of presenting to me what you have to offer. Now maybe I’m wrong on this (don’t think so), but I know that I will eat at a specific restaurant just because the service is good. In fact, I’m considering to go outside of my insurance network to get some glasses just because I was provided with a person that was knowledgeable, and made me feel as if he/she was looking out for my best interest (maybe she wasn’t but it felt that way). Now maybe that is not powerful to you, but it is for most. Just Google or do a twitter search of customer service and see how many people you find complaining about horrible service or bragging about quality service.
So what’s your stand? Does customer service still exist? Am I asking too much to simply want quality service that I am paying for? Share your thoughts below in the comment section. I want to hear from you.
