When we think of customer service we are really providing a reactive type service. We are reacting to the problems, concerns, and issues of our customers. But is it possible to have a more pro-active customer service system? I certainly believe so. In my article titled What is Customer Service? Beyond Customer Problems I try…
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When you think of Customer Service what image comes to mind? I think of a room with 50 cubicles (maybe more), you know cubicles with that ugly gray color. Everyone has on headsets. It’s loud, and depending on the call, you can hear the customer screaming because they are so pissed off that their representative…
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